Reverse Logistics is the process of initiating a return and moving goods from customers back to sellers or manufacturers. Ultimately, the goal is to regain value from the product (securing repeat customers) or dispose of it. Worldwide, returns are worth almost a trillion dollars annually and have become increasingly common with the growth of ecommerce. Less than 10% of in-store purchases are returned, compared to 30% of items ordered online. BSCs technology provides for a seamless returns experience which builds customer loyalty, ensures repeat business, increases the recovery and recycling of products, and minimizes losses related to returns.
We can offer a positive consumer experience by providing excellent service to customers who are returning items. This may include being responsive to customer inquiries, resolving issues quickly and improving efficiency.
By utilizing our software to scan barcodes and automatically generate return labels, we can save a lot of time and hassle for both the customer and the company.
Outsourcing the return process can be a good option for businesses that have a high volume of returns or that do not have the resources to handle returns in-house.
When you outsource non-core functions, you free up your time and resources to focus on the things that you do best. This can help you to improve your efficiency and productivity, and it can also help you to grow your business.
Letting us handle your returns process will free up floor space in your facilities, and allow you to focus on production.
By implementing all of these strategies, our company can achieve up to 50% faster return processing time. This can lead to improved customer satisfaction, reduced costs, and increased efficiency.